Slow reimbur*****ts

I've noticed that my claims are taking much longer to process than before. Before lockdown I have never experienced such a delay. It takes over a week for me to be reimbursed where as before this was never the case. I can only assume that somehow your staff are still working from home and it has clearly become inefficient as it's to the detriment of your clients. I actually do need my money and cannot afford to be waiting longer than a week, sometimes going into week 2.