Slow and Inconsiderate Response

I received this automated email response at 10h12, and I still have not received a call from anyone at Discovery Health, this is despite the fact that I have sent multiple emails with regards to this issue! I still cannot understand what the problem/issue is!!? Can someone get the head out of their @#$ and deal with this problem!!!!

It is now 22h05, and not a single email, nor a phone call from discovery health with regards to our issue/problem. Now, is this really the service that our son deserves from this company? I think it best to move to another medical aid company, thank you for wasting our time during this non-beneficial waiting period!

And, good morning, I really need to psyche myself up to make it a good morning under these circumstances. It is now 08h04, and I still have not heard anything from Discovery Health. I just wonder if any other clients' issues have been attended to or resolved in the past 24 hours whilst mine has been in existence. It would be very interesting to find out. If no issues have been attended to, then I will understand that it is indeed Discovery Health culture not to respond to their customers' issues/complaint/challenges. Else, if other people's problems have been attended to, responded to or resolved....then I am to assume that our problem is not important enough to Discovery Health?

Good morning, My emails below refer... Kind Regards, Abraham Motsoane Tel: +27 11 ********** Mobile: +27 76 ********** Sent: Tuesday, August 29, 2017 at 9:00 AM From: "Sepelang Consulting" ********** To: HealthTouch ********** Subject: Fw: Re: ********** 31 : Keamogetswe Monnye Good morning Thobile, Please attend to this, it is rather urgent.... Kind Regards, Abraham Motsoane Tel: +27 11 ********** Mobile: +27 76 ********** Sent: Monday, August 28, 2017 at 7:30 PM From: "Sepelang Consulting" ********** To: HealthTouch ********** Cc: HealthTouch ********** ********** ********** Subject: Re: ********** 31 : Keamogetswe Monnye Dear Thobile, We, as the parents are the ones that made the application to Discovery, so the Trust's involvement is only for payment. But I also need to find out from you how this payment has not been able to be collected because this Trust has the funds available for this medical service for the next 20+ years for my son. So please send me any relevant proof, showing that Discovery did make an attempt to debit the account for membership fees collection. Furthermore, I will provide you with the name of the Trust that is supposed to be on record, including the bank account details; kindly use that information to compare to the information on record so that we can confirm that: 1. Discovery Health was Supp**** with the correct information. 2. Discovery Health did attempt to debit the correct account number. The Trust name for my son is: Keamogetswe Rethabile (KR) Monnye Trust Registration Number: IT003892/2015(T) Account Name: VERITAS EKSEKUTEURS SA (PTY) LTD obo KR Monnye Trust Bank Name: Nedbank Account Number: ********** 727 Account Type: Corporate Saver / Trust Account Hoping that all is in order. This is very urgent because my son's Trust has been problematic from the word go, and our Discovery Medical Aid application has also followed this trend of being problematic. I have had to send countless emails for this membership to be activated, and now I am told that it has been suspended? I am really worried about this now. Can you also please tell me as per your record, who was notified about the default in payment? And when was the notification sent,a dn what was the response? Kind Regards, Abraham Motsoane Tel: +27 11 ********** Mobile: +27 76 ********** Sent: Monday, August 28, 2017 at 3:23 PM From: HealthTouch ********** To: ********** ********** Cc: HealthTouch ********** Subject: ********** 31 : Keamogetswe Monnye Dear Abraham, As discussed earlier, Keamogetswe Monnye’s membership is currently suspended effective 21/08/2017 due to non-payment. Please discuss any further queries regarding the payment directly with the relevant parties at the Trust. Kind regards, Thobile Mthembu Client Relationship Manager Health Touch Team Discovery Health Direct: +27 11 ********** Email: ********** http://www.discovery.co.za Subsidiaries of Discovery Limited are authorised financial services providers. The information in this email is confidential and may have legal privileges. We intend it only for the use of the individual or entity we've addressed the communication to. If you have received this email by mistake please delete it and tell the sender. We forbid any unauthorised use, change, disclosure or sending of the contents of this email (including its attachments), whether in part or as a whole, unless consented to in writing by the sender, as it may be ********. We cannot guarantee this email has no malicious coding. We reserve the right to check, intercept and block emails or take any other action according to our email etiquette. Discovery will not be liable for any delivery delay, loss, harm, disruption or data *******ion that may arise from this email. A full list of company directors is available on our website at: https://www.discovery.co.za/info/directors - or to get this list by email, please email **********

The Client Relationship Manager at Discovery is really managing our relationship very well......with absolute silence!