Sloppy Service...still!

I have been in contact with Discovery, on and off, for the past 3 months trying to establish why they think I owe them funds. Even through I have sent through my bank statements showing the debit orders that went through to them. In fact, all I want now is a way forward. I'm at the point of involving the Medical Aids Ombudsman due to lack of action and resolution on Discovery Health's part. I've been more than inconvenienced and have tolerated this Laissez-Faire demeanor long enough.