simply disgusted

There is nothing that i hate more the a company that is not transparent with its customers, that right there really ****es me off. firstly i took my own sweet time calling the Discovery Health call center to find out if my chronic medication has been activated on my medical aid i find that it was done. whiles on the phone with this joke of a company that thinks we as consumers must roll over when they ask us to. I was told that my chronic medicine " will be paid for by the medical aid" hearing that i was delighted and decided to drive down to Clicks Pharmacy to pick my meds up using my own petrol and time i took off work. only to find out that i have to pay an additional fee myself, so what does the term " will be paid for by the medical aid" mean as i am absolutely disgusted by how i as a consumer have been treated today.