Simple request tax certificate for 2025 submission

I am writing to express my dissatisfaction with the service received from your call center and email support this week.

Specifically, the call center agent was unable to provide a clear resolution for obtaining a 2*** tax certificate, a straightforward request for this year's filing.

Furthermore, the lack of a self-service option for accessing this certificate on the website or web portal is concerning.

The document provided in response to my formal email request was either inaccurate or *******ed, as it did not accept my identification number.

I urge you to improve these fundamental services to align with the innovative business practices that aim to streamline processes for clients.

I require my 2*** tax certificate for immediate submission.