Simple issue not resolved, really dissapointec, Disc you can do better

I have been trying to resolve a simple matter of whether or not my proof of payment has been received and allocated. However, since i have heard nothing, after emailing a consultant by the name of eci, i have not had any response. I hope you understand that when a client places their trust in you to resolve one simple matter and you fail yo do so, you place the comp you work for and its name in a bad light. Maybe that personal touch discovery usually had is failing.