Signing up members under vitality under false pretences. Whereby I was offered a three month free service only to be deducted in the 1st month

Absolutely poor poor service from discovery. In February one of discovery’s sales consultants phoned me to sign me up for a three month free vitality option , after consideration I agreed for membership to start in March under the impression I’m on a three month free membership .

Come debit date in March I got deducted X2 payments for discovery vitality . After this I enquired and after a whole lot of calls and emails I was told I’m getting a refund on the debited money. 😂 after weekly follow ups since March 23 up till today I have not received a refund on this . Every week I get informed that discovery has looked into the issue and I will be refunded in 3-4 working days , and when I contact them after Said dates they miraculously do not have any information with regards to my reference and the process starts all over again .

Up to date I have three different inquiry/ reference numbers .

I have spoken to Megan , ntombi , Sive ,Nolobabalo , Debby , NK and a whole lot of people in finance and vitality department . This is utter poor service delivery .

I have requested all Call recordings from discovery whereby till today I have not received any recordings