LDLR
Lizzie De La Rosa

1 reviews | Active since Apr 2014

24 Nov 2015, 07:20

SICK OF HEARING THAT THE ACCOUNT IS SUSPENDESE

NOT ONE'S did Discovery take the time to inform me that the account is suspended But it is paid. So they just randomly put the account on suspension. And take the money !!! <br> However no one informed me that they had any problems on the back end, so far this is one of the worst customer relations I have ever seen!!! I have had only misleading help and is utterly disgusted about all of this. AS my MOM (74 Year old) had to collapse and ended up with collapse longs. The hospital was fores the help her. When they phone DISCOVERY the only thing they had to say for them self is\THE ACCOUNT IS SUSPENDED"<br> But even better is have attached all proof of payment since last year"

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Replies (1)
Discovery Health
Discovery Health's reply30 Nov 2015, 14:21
Official
Hello Lizzie@Hugo,

Thank you for your comment and speaking to me.

As discussed, I explained the required information to have the debit order details changed. Please accept our sincere apologies for the service that you received regarding the suspension of your mother's medical aid. It is not the level of service that we aspire to and hope that we have provided you with a reasonable solution to avoid the error going forward.

Please contact us if you require any further assistance.

Kind regards
Sirgree