SICK OF DISCOVERY's CLAIM PROCESS!

I submitted a claim over 3 weeks ago and I received a response saying that the *clear* PDF I submitted was unclear... so I resubmitted, only to hear nothing. Follow up via a call, waste R40 airtime, only to be told it's not clear and I need to resubmit. I email again, ensuring that the document is clear on my side, but no luck. I have called 5 times now and spoken to various people who all ask me to email another address with the same document and I AM DONE!!!! The claim is over R2000 and I need that money to LIVE... I am sick of calling and waiting 5min to be connected to a human being and none of your help services actually work... I don't want a robot to help me and I want this claim processed immediately. I just got off another 15 min call, wasting more TIME and MONEY only to be given an incorrect email address... NOW WHAT?!?!?!?!? I will not call back until this issue is sorted out. This is ridiculous! SOMEONE CALL ME BACK AND ACTUALLY HELP!