DH
Deelyn H

1 reviews | Active since May 2015

06 Oct 2016, 16:47

Sick and waiting for medical attention - but authorisations is taking longer than 48 hours!!!

<p>I am furious with the level of service I am receiving from Discovery!!!</p> <p> </p> <p>I have been suffering with chest pains from Tuesday and left work to go see a Doctor.My Doctor then referred me to hospital only to find I need authorisation.</p> <p> </p> <p>I was told this will take 16 hours to get authorisation as a form is needed to be completed to ensure this is not a pre existing conditions I am suffering from.</p> <p> </p> <p>I have never had chest pains before!!!</p> <p> </p> <p>I am sitting a home helpless and off from work this passed days.It has now been over 48 hours and I still have not recieved authorisation...</p> <p> </p> <p>Is this going to happen for ever medical emergency?</p> <p> </p> <p>This is pathetic!!!</p> <p> </p> <p>We join medical aid to avoid hassles government hospitals give us.</p> <p> </p> <p>We pay for a service we should be receiving without going through any trouble like this!!!</p> <p> </p>

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Replies (4)
Discovery Health
Discovery Health's reply07 Oct 2016, 08:41
Official

Dear DeelynH

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

DH
Deelyn H's update07 Oct 2016, 08:43
Reviewer Update

Please attend to this ASAP as I have been waiting from Tuesday!!!

Discovery Health
Discovery Health's reply10 Oct 2016, 15:17
Official

Dear DeelynH

We have contacted you with a resolution to your query.

Regards
Discovery Health Servicing Team

DH
Deelyn H's update10 Oct 2016, 17:01
Reviewer Update

Thank you for finally assisting

I must commend on the exellent service I recieved from Sumaiya.

She was the only person who really helped me in understanding whats happening.

She took time explaining what is going on and was very patient.

Please make sure you acknowledge her good work.

Regards

Deelyn