Sick and Tired of Discovery and their Money Focused Attitudes.

This is now the second most terrible experience I've had with discovery which is in fact the second time I have been admitted. Now I have more reasons to not see doctors just for the fear that I would have to be admitted and deal with Discovery.

I was admitted between the 4th and 10th February at the Flora Life Hospital. After that its been a nightmare to deal with Discovery. They took all the in-hospital accounts from my savings and after many, MANY phone calls that cost me lots of money they finally reimbursed my savings, BUT for one provider, they still deposit R3400 in the wrong bank account which I have no access to even when I rushed to change the account details as soon as I found out they were paying me to pay a provider. But according to Mandy, a specialist, I was in the wrong because I changed my bank details too late. Then the finance department says to me that I HAVE TO PAY MORE, another R300 for them to do a reversal!! But this was Discovery's error, not mine. The provider's account is actually a total of R3800 so basically I have to come up with R3800 from somewhere to pay something that I pay Discovery to handle.

I really cant stand you guys anymore and your excuses - I'm so tired of all of it. I really want to consider changing medical aids - the pro for that is that other medical aids could cover things you refuse too.

Yes you are a business but maybe you all should have gone into the stock markets seeing as money is more important to you then worrying about a patient and what stress you put them through.