MS
Mathapelo S
1 reviews | Active since Sept 2014
20 Feb 2015, 08:39
Sick and tired
I,m really sick and tired of calling and you people promising me my money back and all the time you tell me that you will call and give feedback, very poor and inconsiderate agents you have.<br> <br> i want my money back as you promised and its over 2 weeks waiting for a response from you guys. when you take money its ok but when you need to give me back my money its a problem.<br> <br> im really disappointed in discovery big time
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Discovery Health's replyOfficial
24 Feb 2015, 16:40Hello Ta****7,
Thank you for speaking to me.
I am sorry for the delay in the change of bank details and for the inconvenience caused. I confirmed that this has been escalated to our Finance team to arrange payment to you by EFT. I addressed the failure in service with the relevant team to ensure better service in future.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for the delay in the change of bank details and for the inconvenience caused. I confirmed that this has been escalated to our Finance team to arrange payment to you by EFT. I addressed the failure in service with the relevant team to ensure better service in future.
Kind regards
Bruce
Discovery Health's reply24 Feb 2015, 16:40
Official
Hello Ta****7,
Thank you for speaking to me.
I am sorry for the delay in the change of bank details and for the inconvenience caused. I confirmed that this has been escalated to our Finance team to arrange payment to you by EFT. I addressed the failure in service with the relevant team to ensure better service in future.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for the delay in the change of bank details and for the inconvenience caused. I confirmed that this has been escalated to our Finance team to arrange payment to you by EFT. I addressed the failure in service with the relevant team to ensure better service in future.
Kind regards
Bruce