Sick

I app**** for a PMB condition and I waited for more than 5 days and decided to call discovery. I spoke to a lady and she told me that the application was approved so I asked her what do I need when I go get the medication because I already have the script from the doctor. She told me i must just go to the Pharmacy and ask them to use some code which I asked her what the code was because I dont want anything to come out from my medical savings. She said it wont because they will know where to claim from. Discovery also said that The Clinical division will send me the approval letter within 48 hours and I still have not received the letter. Now I call again today, I have been put through different department. No one knows what's going on. This is ridiculous, how can you work like that. I have gone for 2 days now without my injections because discovery does not care know takes the time to call me. Who actually knows whats going on here