JS
Johan S
1 reviews | Active since Feb 2011
09 Jan 2024, 09:33
SIBONGILE NGWENYA not able to help me with joining Discovery Health
Hello Peter,
Please help me to get Discovery Health to wake up and smell the money. I have been struggling with a sales consultant Sibongile Ngwenya from last week.
I have to ask for quotes again and again, when I speak with her on the phone she said the quotes are sent, only to discover they are not, then I have to phone again.
Further we had set up an appointment for yesterday 08-01-2024 15:00, she missed it without an excuse or apology. Only to call me during a presentation with a customer this morning.
Then I asked for her managers email adress, Clint Groenewald, and of course she gave me the wrong address.
Please help me. I have been a member of Discovery Health since 2005, COVID hit and I had to press pause. So I stopped my medical aid.
I need to get going again and would love to sort it out this week still.
Will you be able to help me? If so please give me a call ***
-- BR
Johan Scott E-Mail: ***
Helpful (0)
Replies (8)0
Replies (8)
Discovery Health's replyOfficial
09 Jan 2024, 09:57Dear Johan
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Jan 2024, 09:57
Official
Dear Johan
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
JS
Johan S's updateReviewer Update
09 Jan 2024, 10:12Please do, I really want to get this sorted out, and get back on a plan.
JS
Johan S's update09 Jan 2024, 10:12
Reviewer Update
Please do, I really want to get this sorted out, and get back on a plan.
JS
Johan S's updateReviewer Update
09 Jan 2024, 14:55So just to update you on this, I managed to get Sibongile's managers email adress, Norman Ndlela ***. We set an appointment for 14:00. He was not able to make it, nor to let me know that he could not. he rang now at 14:50 saying that he is the Health and Safety Rep. and there was an emergency on the floor. I want to talk to some who firstly can make an appointment and stick to it, secondly is NOT involved with health and safety, I need someone in sales. Not someone who is "attending to a life threatening emergency". Please do understand I find this all very hard to belive.
JS
Johan S's update09 Jan 2024, 14:55
Reviewer Update
So just to update you on this, I managed to get Sibongile's managers email adress, Norman Ndlela ***. We set an appointment for 14:00. He was not able to make it, nor to let me know that he could not. he rang now at 14:50 saying that he is the Health and Safety Rep. and there was an emergency on the floor. I want to talk to some who firstly can make an appointment and stick to it, secondly is NOT involved with health and safety, I need someone in sales. Not someone who is "attending to a life threatening emergency". Please do understand I find this all very hard to belive.
JS
Johan S's updateReviewer Update
10 Jan 2024, 07:49THis morning I get a WHatsApp saying the following:
We have closed your case. Still interested in medical aid from Discovery? Select call me back or call us on ***.
Reply 'stop' to opt out from Discovery Onboarding
Imagine that... Discovery your service is really questionable.
We have closed your case. Still interested in medical aid from Discovery? Select call me back or call us on ***.
Reply 'stop' to opt out from Discovery Onboarding
Imagine that... Discovery your service is really questionable.
JS
Johan S's update10 Jan 2024, 07:49
Reviewer Update
THis morning I get a WHatsApp saying the following:
We have closed your case. Still interested in medical aid from Discovery? Select call me back or call us on ***.
Reply 'stop' to opt out from Discovery Onboarding
Imagine that... Discovery your service is really questionable.
We have closed your case. Still interested in medical aid from Discovery? Select call me back or call us on ***.
Reply 'stop' to opt out from Discovery Onboarding
Imagine that... Discovery your service is really questionable.
JS
Johan S's updateReviewer Update
12 Jan 2024, 07:38Good Day Discovery Health Servicing Team,
Since the first port, you have promised to get back to me, its been since the 9th of January, and no feedback whatsoever. What is the matter? Why do you make promises in public, and just not live up to them? If you dont want my return business, just say so.
Since the first port, you have promised to get back to me, its been since the 9th of January, and no feedback whatsoever. What is the matter? Why do you make promises in public, and just not live up to them? If you dont want my return business, just say so.
JS
Johan S's update12 Jan 2024, 07:38
Reviewer Update
Good Day Discovery Health Servicing Team,
Since the first port, you have promised to get back to me, its been since the 9th of January, and no feedback whatsoever. What is the matter? Why do you make promises in public, and just not live up to them? If you dont want my return business, just say so.
Since the first port, you have promised to get back to me, its been since the 9th of January, and no feedback whatsoever. What is the matter? Why do you make promises in public, and just not live up to them? If you dont want my return business, just say so.
Discovery Health's replyOfficial
12 Jan 2024, 15:06Dear Johan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Jan 2024, 15:06
Official
Dear Johan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
JS
Johan S's updateReviewer Update
31 Jan 2024, 18:59No you haven't! Neither have you resolved ANYTHING.
Why LIE? Is that your standard MO? How do I escalate this further?
Why LIE? Is that your standard MO? How do I escalate this further?
JS
Johan S's update31 Jan 2024, 18:59
Reviewer Update
No you haven't! Neither have you resolved ANYTHING.
Why LIE? Is that your standard MO? How do I escalate this further?
Why LIE? Is that your standard MO? How do I escalate this further?
Discovery Health's replyOfficial
26 Mar 2024, 16:39Dear Johan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Mar 2024, 16:39
Official
Dear Johan
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team