Show me the money

Discovery health , what a bunch of ***** and *********** people I have ever dealt with On 10 December I phoned them to change from my current medical aid to a new medical aid cause my current medical aid changed the plan I was on Anyway so I phone and spoke to a mr Brian Sithole , also emailed him some details and reminded him that my current medical aid needs 1 calendar month notice . So my first payment to Discovery was supposed to go off on 1 February 2019 and guess what , 2 January discovery devoted my account . Now today after numerous emails 8 January I get this message that they tried to phone me with no response Bla bla bla bla ..... I phoned mr Brian Sithole on 8 January and told him as he was very aware as with all my emails I copied him in . Asking him to speak to a supervisor got back to me telling me he will make sure someone gets back to me Later today I get email from him that someone will handle my query in 24 hrs , then late this afternoon I get another email from discovery that my query has been solved and I must please give them feedback yes it was solved or no it wasn’t solved Now what bothers me is that not once discovery tried to phone me like they apparently said they did and with mails been sent forwards and backwards . There is not a toll free number or customer service number u can phone to try and resolve this matter urgently . Discovery has put me out of pocket over R3000 and I want my money paid back to me How must I now budget for the rest of the month Not a single person phoning me or responding with at least a sorry our mistake My email to them specified that the 1 st payment must go off on 1 February 2019 They will see what will happen now I’m going to name and shame them with the bunch of *********** people they got working for them I want my money back I’m also doing a stop order on 1 st of february and just a potty I chose them but will make sure they lose some more clients soon