Shotgun approach

I have submitted a doctors claim for two dependents. One on one day and the other on the next. Discovery cannot seem to understand that these are two different claims and both should be paid. They have paid only one. I spent a considerable amount of time on the phone with a very helpful consultant who undertook to resubmit the unpaid claim and I was to expect that it would take 2 - 3 working days. More than a week later it remains unresolved. Once again when you start to pressurize the consultant they simply give the first answer that comes into their head. A real shotgun approach. First, it was a hospital visit. It was not. Then it was a hospital follow up visit. It was not. Then we had claimed twice for the same dependent. We had not. Then we had submitted the incorrect dependent code. We had not. That was Discovery's error. Then we had submitted two claims on the same statement. That is when I lost it. How dumb does Discovery regard me to be?

Please close the call centre and simply contract to Hello Peter. It the only way to get any sense out of Discovery.