1 reviews | Active since May 2009
Shortest and worst service ever
I joined discovery last week.<br> <br> While the person who helped was very friendly and efficient <br> and helped me with all my questions I had.<br> <br> But it the service and urgency to sign me out was as big a difference <br> as day and night when it came to after sales service.<br> <br> Each request I had (card and vitality ) went unanswered and I had<br> to forward every email twice for some kind of answer..<br> <br> I now requested everything to be cancelled as soon as possible<br> and I was told a certificate would be sent ... still nothing?????<br> <br> You would think signing for a the Executive plan would maybe <br> mean something ... <br> <br> I was told you were the best to deal with . You showed me otherwise.<br> <br> Membership No. ***<br> Ref no: ***
Thank you for speaking to me earlier.
I would like to firstly sincerely apologise for the manner in which your query was managed. We strive to deliver excellent service at all times and I would like to assure you that this will be addressed internally to prevent a reoccurrence of this nature. As discussed, the details of your cancellation has been emailed to you.
Thank you for allowing me to assist with your query.
Regards
Rishana
Thank you for speaking to me earlier.
I would like to firstly sincerely apologise for the manner in which your query was managed. We strive to deliver excellent service at all times and I would like to assure you that this will be addressed internally to prevent a reoccurrence of this nature. As discussed, the details of your cancellation has been emailed to you.
Thank you for allowing me to assist with your query.
Regards
Rishana