CS
Christie S

1 reviews | Active since Aug 2013

27 May 2015, 12:21

Short Payment After Full Approval - AGAIN!

I am SO disappointed with Discovery Health. <br> I have a serious medical condition, and spend thousand of rands with Discovery on a monthly basis. For the second time, they approved a procedure and then short paid the claim after they assured me that the entire procedure would be covered in full. The previous time approval was retracted fully - I mean, really!?<br> <br> I think this is absolutely unacceptable and I really feel that Discovery do not make good on their promises. This is exacerbated by the fact that the procedure was approved and occured on 23 & 26 February 2015. I left the hospital shortly thereafter thinking that Discovery had finally redeemed themselves, only to be confronted with hospital bills months later... <br> <br> From an emotional view, this see-sawing from Discovery is incredibly stressful. I can not rely on Discovery to look after my health if I always have to wonder if payment will ever be made by them .<br> <br> Pathetic, pathetic service.

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Replies (1)
Discovery Health
Discovery Health's reply28 May 2015, 17:37
Official
Hello raider_christie,

Thank you for your comment.

I investigated your query and confirmed that the approval for the claim you are referring to was granted however, this needed to be processed manually. I am truly sorry for the inconvenience experienced and am pleased to confirm that the claim has since been corrected.

I will email the confirmation of payment once this is finalised.

Thank you for allowing me to assist with your query.

Regards
Arthi