Shoddy service. Just put bank account details on your website

Why does Discovery give such shoddy service that we as clients have to make use of this platform to get any kind of service. As a 75 year old pensioner I do not have the airtime to hold on when I call, listening to your music wasting my money. When I do finallly get a 'live' operator on the line, tell them all I want is Discoery's bank account details, they just put me through to automation before I can even ask if it is possible for them to call me back on my phone for the remainder of my call. Shoddy, shoddy service.