Shoddy customer service

Item: Discovery Health
Rating: 1
Author: Kallavani P

I am trying to get the billing team to sort out my refund but to no avail. I asked for historical billing because I have proof from my bank that subs were taken in advance but they just sent me a letter stating that subs are billed in arrears. I don't know how to communicate further with these people.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

13 Mar 2025, 07:24

Dear Kallavani P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply13 Mar 2025, 07:24

Official

Dear Kallavani P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

17 Mar 2025, 10:21

Dear Kallavani P

We have been in contact with you.

Regards

Discovery Health Servicing Team

Discovery Health's reply17 Mar 2025, 10:21

Official

Dear Kallavani P

We have been in contact with you.

Regards

Discovery Health Servicing Team