Shockingly Poor Service

I requested a membership certificate for creditable cover for M#***.<br> I called in twice to Discovery Health, the first call dropped after waiting +-25minutes and now I dial in and spoke to Damien Govender from Discovery KZN call centre, he was transferring me to his manager Juan Vos but instead dropped me in the core skill at Discovery PE Call centre answered by Aphiwe Balankisi core agent, he is not the manager. Now I speaking to specialist Roxanne Hart. I am appealing to obtain the membership certificate for creditable cover and still no help or service even though I have mandate to act on behalf of the surviving spouse. Shocking and Disturbing