Shocking treatment

<p>- My son was a member of my medical aid for 26 years. Due to the rules of the fund he had to leave and join his own medical aid fund.</p> <p>- He joined Discovery Health. A 3 Months waiting period was app**** which is typically understandable so as to avoid a fund being exploited.</p> <p>- He then suffered a sports injury.</p> <p>- I motivated to Discovery that they admit the claim, or alternatively provide me with a reasonable explanation as to why the request could not be accomodated - seeing that he has a healthy medical record, and particularly also because he has, since joining the fund built up a substantial savings account, if they would consider an ex-gratia payment, or alternatively to allow the claim to be paid from his savings benefit.</p> <p>- Discovery insisted on a 3d Party Consent Form which I duly completed - they promised a 3-5 day turnaround time from 04 May 2016.</p> <p>- Despite corresponding with them 4 times thereafter and finally saying that I will take the matter to Hellopeter in order to elicit some kind of reaction there is simply NOTHING from their side.</p> <p>- It is subsequently clear that Discovery Health is quick to market their products and butter the customer up with fancy slogans - but service is simply non existing.</p> <p>- I therefore challenge Discovery Health to turn this bad experience into a positive one!</p> <p> </p>