Shocking Support Oncology Department.

I have been with Discovery Helath for almost 15 years. I have never skipped a payment, through lockdown, through retrenchment, I have maintained my portfolio. In all this time I have had 1 surgery, my co payment being a phenomenal amount. I got diagnosed with SCC skin cancer on the 1st November and was added to the the Oncology benefit 10 days later. I had to get a chemo therapy cream on the 26th November. Discovery did not pay for this, it was not cheap, I had to pay out of pocket. Over the next 2 months, numerous emails and 18 phone calls, jumping through every hoop they made me jump, I still have not received my refund for this cream. Heaven forbid I need surgery... what will that cost me? They won't even pay for cancer cream from an oncology benefit. The lack of support I feel from a company that is not cheap and I have stuck with all these years, is quite honestly terrifying. Find another Medical Aid, and for heavens sake, don't get a chronic illness.