Shocking service, or rather, lack thereof.

If I could put less stars, I would. I am still waiting for someone to call me. My dependent's vitality points have not been updating, it's been over a month. I have made countless phone calls, I have sent emails, I have logged complaints, and still NOTHING! I am seriously considering moving my portfolio somewhere else. I'm also a bank CLIENT, but I certainly won't be closing my FNB account any time soon...