Shocking service or lack thereof

Since inception of Medxpress whereby chronic medication must be ordered through them & then will be delivered by their pharmacy of choice - Prospur Pharmacy Plumstead CT; the process has never been smooth. There is always an issue: lost scripts, out of stock items, *********** pharmacy assistants who do not read the scripts properly. I do not understand how/why this service is so poorly executed. There was never an issue when going to Dischem to personally collect the chronic medication so why has this \streamlined\" process failed me almost every time I need a repeat on my medication? The very latest is having submitted a script to Prospur & Discovery, having Discovery pharmacist assistant place my order after a long time taken on the phone with him only to obtain an email from Discovery saying they cannot process & send my medication as the Drs practise number is unclear. 1why didn't the pharmacist assistant pick this up so it could be resolved the same day? 2why did Prospur stick a large sticker over the practise details? I begin to wonder, has Discovery created this poor system intentionally to make us crazy thus needing meds, relying on them & that's how they build business?"