Shocking service on Vitality I Watch Benefit

Never have I experienced such shocking and unsympathetic service in my life. My benefits have been cancelled due to fixed debit order dates and subsequent returns. However, the main issue is the false information and poor service served up by the call center. Once I received my breach letter, its as though I became the enemy. All correspondence became one sided and I found myself phoning after Discovery finding out a solution to repay the outstanding debit order and reverting back to my benefits. Surely I have been dealing with a "robot" incapable of picking up the phone and engaging me, a client of 3 well managed Discovery products. After numerous emails and requests, I eventually get called back by one of the managers Nolubabalo Tom who in most part just spoke over me in an uncompromising exchange to say "This is the best we can do. Nothing about Discovery is BEST! There is no grey areas with Discovery, just hard facts, black and white!! The customer care and service is of such poor nature that you would really need to reconsider taking out ANY kind of products with Discovery. Train your staff appropriately so they know how to inform and deal with customers and provide the correct information so as not to MISLEAD clients to get rid of them quickly.