MR
Marno R
1 reviews | Active since Sept 2015
28 Feb 2020, 09:42
Shocking Service & No Responsibility Taken
No responsibility taken by Discovery to sort out unpaid claims from service providers. They claim that information is outstanding to pay the claims, but no one from Discovery is willing to take the responsibility of acquiring the outstanding information. Only paying R 1000 of a R 9000 claim, and the best answer I can get is, "Sorry". Why do I pay R5k+ per month for a medical aid....?
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
28 Feb 2020, 14:28Dear Marno R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Feb 2020, 14:28
Official
Dear Marno R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Mar 2020, 10:40Dear Marno R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Mar 2020, 10:40
Official
Dear Marno R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
MR
Marno R's updateReviewer Update
14 May 2020, 11:59Claim remains unresolved. Even with a letter from the medical professional advising that it was necessary for my wife to stay in hospital longer than the initial authorization, they are sticking with "normal operating procedures" and is unwilling to look at the individual case on its merit. Disappointed and unsure why one spend thousands on medical aid every month...
MR
Marno R's update14 May 2020, 11:59
Reviewer Update
Claim remains unresolved. Even with a letter from the medical professional advising that it was necessary for my wife to stay in hospital longer than the initial authorization, they are sticking with "normal operating procedures" and is unwilling to look at the individual case on its merit. Disappointed and unsure why one spend thousands on medical aid every month...