Shocking service, never again!

I am not one to complain but over the past few weeks I have received disgusting service from Discovery. It started when I visited a specific doctor who was listed on the Discovery Network where I paid R150.00 in the rooms and then was surprised with another bill of R2766.32 from my medical savings account. I do understand that certain test will come off the savings account, granted, but to charge me another 2k for a consultation which almost costs more than the medical aid cover itself, is ridiculous. I chose this doctor not only because she is within the network but because of personal referrals who advised that they claimed the consultation fee back. Please tell me Discovery, what on earth am I paying for every month??? When sending an email to claim this amount back, I get a call back from a consultant who had no answers to my questions and also did not offer to investigate this further, it was like talking to a brick wall. Thereafter I got a call from a customer care lady who asked me for my feedback on the previous consultant but what? She also did not offer to assist any further. And since then it's been silence. I have been with Discovery my entire life but never have I been so disappointed and so "left in the dark". I then loaded another claim for a Vitality fitness assessment which is duely mine and here too - no response, whatsoever! I can very clearly NOT recommend Discovery health anymore and am now actively looking for another medical aid who is at least willing to assist me and won't rip me off! Words cannot describe the disappointment and anger I am feeling.