Shocking Service from MedXpress/ No communication from Discovery

This is regarding Discovery and the MedXpress uploading of scripts. I am a medical doctor (GP) in private practice and my 83 year old mother in law is a dependent and on chronic medication. I order her medicine via the online Discovery website as I have been doing for at least the last 7 years. Every 6 months Discovery requires a new script be uploaded which I do on 27-02-2024. The online process is fully functional and I even get a reference no and a message : Your script has been successfully uploaded. Your reference no is *** This is on the 27th February . Thereafter no SMS from them or Dischem and I cannot get through to the pathetic call centre no ***. I Iogged a query online with no response, after in desperation going to Dischem on 02-03-2024 to see if I could pick up the medication. Dischem said it has not been ordered or done and there is no record of a new script. I eventually after logging a second query get to speak to a Discovery representative who tells me that there is "a new Discovery App" even though the old one is still fully functional. She also says Discovery are phasing out MedXpress and have been calling clients to advise them. She added that I cannot order online anymore and I must use "the new App". Where and how this was communicated? Discovery is happily taking nearly R 11000.00 per month from me and then I also pay a levy of over R200 per month for chronic medication they don't cover fully and they don't have the decency to use email or SMS. Neither me as the main member nor my mother in law as the dependent received any communication. The online ordering service is still functional and with their brilliant IT team, who has designed "a new App" they cannot place a message : This is no longer in use please download and order on "the new Discovery App". Discovery has in the past always when I phoned a call centre agent or pharmacist hinted or arrogantly said that they are the Industry leader, and in being that, they have made this or that decision. Is this how low the Industry leader has sunk? I finally got all the medicine for my mother in law today 05-03-2024 and the head pharmacist at Dischem Dainfern was surprised that MedXpress is being phased out and also that DIscovery has "a new App". She clearly has also not been informed. This is Shockingly poor communication and very poor levels of service from their IT and Discovery as a whole. Dr Mark Talbot NHC Bryanston