Shocking Service from Discvery Call Centre

This is the second time I have had a problem with the discovery call centre, you have some of the rudest and most obnoxious staff ever.<br> In December Discovery didn't take the Debit order off for one of my employees medical aids and the same in January, then we received an sms saying that his medical aid has been suspended and will lapse if not paid, so we have called the call centre to sort this problem out, and with no surprise yet again we have not been helped. We just trying to find out what the problem is that the debit order has not been taken off, and no one can tell us. And when I ask to be put through to a manager to be helped, your staff just put the phone down.<br> I am horrified that a medical aid service can play with someones life in this way. With no fault of ours, Discovery have not taken the debit order for the very ill mans medical aid. Discovery should be ashamed at their service and very unhelpful staff members. They have opened themselves up to a law suite with this. <br> If I can recommend anything to anyone, please do not use discovery medical aid, they are useless and very unhelpful.