Item: Discovery Health
Rating: 1
Author: GAIL AVERN-TAPLIN

Discovery Health's replyOfficial

02 Aug 2022, 07:03

Dear Gail A We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

Discovery Health's reply02 Aug 2022, 07:03

Official

Dear Gail A We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. RegardsDiscovery Health Servicing Team

GA

GAIL AVERN-TAPLIN's updateReviewer Update

02 Aug 2022, 19:30

Thank you! We would really appreciate some positive action !
Regards
Gail

GA

GAIL AVERN-TAPLIN's update02 Aug 2022, 19:30

Reviewer Update

Thank you! We would really appreciate some positive action !
Regards
Gail

Discovery Health's replyOfficial

03 Aug 2022, 12:18

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

Discovery Health's reply03 Aug 2022, 12:18

Official

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

GA

GAIL AVERN-TAPLIN's updateReviewer Update

03 Aug 2022, 16:31

Yes , we appreciate the contact .......have sent an email with all the relevant information requested earlier today , now await a response....

Regards
Gail

GA

GAIL AVERN-TAPLIN's update03 Aug 2022, 16:31

Reviewer Update

Yes , we appreciate the contact .......have sent an email with all the relevant information requested earlier today , now await a response....

Regards
Gail

GA

GAIL AVERN-TAPLIN's updateReviewer Update

04 Aug 2022, 17:56

Have resent my email from yesterday morning. Still no response, acknowledgement or outcome from Meryl Fairbank ? So still unresolved.....

GA

GAIL AVERN-TAPLIN's update04 Aug 2022, 17:56

Reviewer Update

Have resent my email from yesterday morning. Still no response, acknowledgement or outcome from Meryl Fairbank ? So still unresolved.....

GA

GAIL AVERN-TAPLIN's updateReviewer Update

04 Aug 2022, 17:57

I also cannot phone her on the number she contacted me on as it says this number does not exist!!

GA

GAIL AVERN-TAPLIN's update04 Aug 2022, 17:57

Reviewer Update

I also cannot phone her on the number she contacted me on as it says this number does not exist!!

Discovery Health's replyOfficial

08 Aug 2022, 15:18

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

Discovery Health's reply08 Aug 2022, 15:18

Official

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

GA

GAIL AVERN-TAPLIN's updateReviewer Update

15 Aug 2022, 09:38

Unfortunately a week after Meryl's email informing me she would contact me within the week, still nothing to date , so no outcome, no communication at all.
Very upsetting indeed

GA

GAIL AVERN-TAPLIN's update15 Aug 2022, 09:38

Reviewer Update

Unfortunately a week after Meryl's email informing me she would contact me within the week, still nothing to date , so no outcome, no communication at all.
Very upsetting indeed

Discovery Health's replyOfficial

19 Aug 2022, 10:18

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

Discovery Health's reply19 Aug 2022, 10:18

Official

Dear Gail A We have been in touch to address your concerns. Regards
Discovery Health Servicing Team

GA

GAIL AVERN-TAPLIN's updateReviewer Update

26 Sept 2022, 10:37

Hi ! Nearly 5 weeks after an email from Meryl Fairbank (which was of no help to us as it told us basically there is no time frame for refunds)we have still heard nothing from you .Does Discovery not realize we are a client of theirs , we purchased air tickets using our Discovery credit card, your service provider became a problem , which is now our problem? We are entitled to a refund and cannot understand why no one is owning up and doing the honest thing! Again, who is responsible for our loss & a refund? Regards Gail

GA

GAIL AVERN-TAPLIN's update26 Sept 2022, 10:37

Reviewer Update

Hi ! Nearly 5 weeks after an email from Meryl Fairbank (which was of no help to us as it told us basically there is no time frame for refunds)we have still heard nothing from you .Does Discovery not realize we are a client of theirs , we purchased air tickets using our Discovery credit card, your service provider became a problem , which is now our problem? We are entitled to a refund and cannot understand why no one is owning up and doing the honest thing! Again, who is responsible for our loss & a refund? Regards Gail

GA

GAIL AVERN-TAPLIN's updateReviewer Update

26 Jan 2023, 16:41

HI! Still no progress or outcome !On 10/11/2022 Nolie from Discovery Vitality contacted me telephonically , asking our my BA flight details & ticket numbers. She said she would phone me back within an hour.......10 weeks later I still await that call. I had asked for the email address to send the documents too incase she didn't call me back(how did I know that?)& immediately sent the required documents/info to her on email : ***
I am still awaiting a response & would be very happy if this could get dealt with as someone has to take responsibility for our loss! I have , a few minutes ago, resent the email to Nolie. Can anyone have the courtesy to respond ? Regards Gail

GA

GAIL AVERN-TAPLIN's update26 Jan 2023, 16:41

Reviewer Update

HI! Still no progress or outcome !On 10/11/2022 Nolie from Discovery Vitality contacted me telephonically , asking our my BA flight details & ticket numbers. She said she would phone me back within an hour.......10 weeks later I still await that call. I had asked for the email address to send the documents too incase she didn't call me back(how did I know that?)& immediately sent the required documents/info to her on email : ***
I am still awaiting a response & would be very happy if this could get dealt with as someone has to take responsibility for our loss! I have , a few minutes ago, resent the email to Nolie. Can anyone have the courtesy to respond ? Regards Gail

GA

GAIL AVERN-TAPLIN's updateReviewer Update

26 Jan 2023, 16:42

HI! Still no progress or outcome !On 10/11/2022 Nolie from Discovery Vitality contacted me telephonically , asking our my BA flight details & ticket numbers. She said she would phone me back within an hour.......10 weeks later I still await that call. I had asked for the email address to send the documents too incase she didn't call me back(how did I know that?)& immediately sent the required documents/info to her on email : ***
I am still awaiting a response & would be very happy if this could get dealt with as someone has to take responsibility for our loss! I have , a few minutes ago, resent the email to Nolie. Can anyone have the courtesy to respond ? Regards Gail

GA

GAIL AVERN-TAPLIN's update26 Jan 2023, 16:42

Reviewer Update

HI! Still no progress or outcome !On 10/11/2022 Nolie from Discovery Vitality contacted me telephonically , asking our my BA flight details & ticket numbers. She said she would phone me back within an hour.......10 weeks later I still await that call. I had asked for the email address to send the documents too incase she didn't call me back(how did I know that?)& immediately sent the required documents/info to her on email : ***
I am still awaiting a response & would be very happy if this could get dealt with as someone has to take responsibility for our loss! I have , a few minutes ago, resent the email to Nolie. Can anyone have the courtesy to respond ? Regards Gail

Shocking service from Discovery,Vitality,Comair & BA