MM
Mazwi M

1 reviews | Active since Apr 2020

30 Nov 2020, 13:21

Shocking service from Discovery Health.

Discovery Health has questionable business ethics and ill-consideration for its customers.

I received a notification last week that I have been listed by Discovery Health. I proceeded to call Discovery Health as well as their collections departments. Surely if you're going list someone you need to inform them in writing. It's concerning that I had not been advised on amounts owing to them since I have been unemployed, and being listed during [hard] lockdown shows no remorse. I hope Adrian Gore sees how the organisation continues to mistreat us.

I'm generally diligent when it comes to payments and this default will only set me back as I am still looking for a job.

I am more than willing to work for the organisation so that I can pay off the money owing to Discovery Health.

0
Replies (4)
Discovery Health
Discovery Health's reply01 Dec 2020, 07:14
Official
Dear Mazwi M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply01 Dec 2020, 11:03
Official
Dear Mazwi M We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
MM
Mazwi M's update01 Dec 2020, 16:10
Reviewer Update
Hi there. Thanks for the call today. A representative from Discovery Health indicated that she would get someone to call back to finalise the matter by close of business (today). I will wait for the phone call in order to resolve the matter.
MM
Mazwi M's update03 Dec 2020, 21:49
Reviewer Update
Hi there. I am still waiting for Discovery to resolve my issue. Is anyone going to have the courtesy to call me back?