Shocking Service from Discovery Health

14th of February my son had a procedure which we were required to pay a co payment to the day hospital. Discovery advised in order to be re-inburssed I need to complete an application for special payment, which I did and submitted on the 14th back to Discovery. After continous emails as Discovery kept saying images were unclear, I contacted them 21 February to be advised by a consultant there are no issues with the images, he could see them clearly. 24, 25, 26, 27 I phoned and was told my application is with Pearl each day I was told phone back tomorrow. 28th I was advised actually the Healthcare provider needs to be changed to the hospital practice number and resubmitted. So from 14 February to 28 February, no one could advise this! From 01 March I have been resending the form because guess what, same rodio of they can not see the image, which I have now sent back 5 times!