Shocking Service from Discovery and Broker!

I have been with Discovery Medical Aid since 2016 and they employ Brokers who work FOR THEM to assist their clients. However, My broker Leon Vermeulen conveniently forgot to remove my daughter from my medical aid as she was leaving for overseas and not coming back, but on the message that I sent him I asked him to remove my daughter the end of May and to cancel the contents of my house. He cancelled the contents but never ever cancelled my daughter's medical aid, for which I happily paid for 6 months!!! I then send him a message to tell him soon after I asked him to remove my daughter, to asked him to check whether he had taken her off as my policy was still very high, I knew that it had gone up, but still thought it was high. He never even responded to me. Then when I told him all of this, he said that Discovery will not reimburse me the 6 months contribution (about R18000) as they want an email in writing that stipulated that? How did he then sent me an email when I requested the cancellation and removal saying the contents had been cancelled! He did not offer any help or support and I lodged a complaint with Disovery, with all the relevant emails and correspondence. A mr Preesan Govender was so incredibly rude, asked me whether I had liaised with my broker and should sort it out with him? Seriously!! I then lodged a claim with the CMS and they wrote back that I should lodge it against the broker as they cannot justify the claim against Discovery, but to lodge a claim with the ombudsman which I have. Discovery employ these brokers! I have subsequently removed had my broker removed, but I cannot see why he should not be held liable for his actions, and try and pin it on me? So yes, fed up with Discovery, wanting to move my car insurance and health insurance. They only care about money not their clients!