CS
Chris S
1 reviews | Active since Dec 2011
01 Mar 2021, 15:02
Shocking service from Discovery
I have been paying for the Vitality benefit for as long as I have been a member(approx R300 pm) I have derived absolutely no benefit from it. I have tried on numerous occasions to get support on how to use the system and more pertinently how to claim the benefits. To date I have had zero response from Discovery. I have even sent a formal email requesting the cancellation of my Vitality subscription. I have read receipts of the email but had no response at all from anyone. The service is shocking, they are quick to deny you benefits but ignore you when you want assistance to claim benefits
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
02 Mar 2021, 07:48Dear Chris
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Mar 2021, 07:48
Official
Dear Chris
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Mar 2021, 10:56Dear Chris
We have been in contact with you to address your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Mar 2021, 10:56
Official
Dear Chris
We have been in contact with you to address your concerns.
Regards
Discovery Health Servicing Team
CS
Chris S's updateReviewer Update
02 Mar 2021, 11:08I have been contacted by Discovery and helped. What I do not understand is why it took a complaint to Hellopeter to get them to respond. They had all my requests for support on record but chose to ignore them. Very troubling indeed!!!!!
CS
Chris S's update02 Mar 2021, 11:08
Reviewer Update
I have been contacted by Discovery and helped. What I do not understand is why it took a complaint to Hellopeter to get them to respond. They had all my requests for support on record but chose to ignore them. Very troubling indeed!!!!!