SHOCKING SERVICE

I have been with Discovery Health for 20 years and in that time I have seen Discovery go from excellent to way below unacceptable. You can never get clarity on issues, approvals for Chronic medication and even you finally do get answers the information conflicts with what actually is happening. I have now being trying for FOUR MONTHS to get a clear answer and approval for one of my chronic medications. Different people give me different information. I'm running back and forth to my pharmacy only to come home empty handed. Phone calls and emails are ignored or incorrect information is relayed to me. In the meantime I as a pensioner struggling to pay my medical aid each month is left WITHOUT CHRONIC MEDICATION. Discovery app and website is just as useless. There is always a technical problem.