Shocking Service - Escalation to CRM Worsened Situation

I have, unfortunately, already posted about Discovery today. Here goes my second post.

Having spoken to three people today, the level of satisfaction is zero. I have been given conflicting advise on how to proceed with PMB that I did not want.

When I app**** for PMB, there was no end date option, yet there is absolutely no understanding (nor interest to understand), why I cannot continue with PMB or allow the appointments that have been put through this year without my signed agreement.

First Call Today - "Senior Consultant": Absolutely incorrect advice given (as confirmed later by a "Supervisor".

Second Call Today - Consultant: Told that if the call dropped, it was impossible for her to call back during office hours. Then, when a manager was asked for, same consultant managed, somehow, to call back minutes later when I ended the call???????

Third Call - "Customer Relationship Manager": Abrupt. Not too interested in understanding anything but very keen to point out that an email was sent and so that is that. Felt like a litigation discussion. Conceded and agreed to listen to two calls where conflicting information was given during the same day. Later, "call ended" at an opportune time and did not call back as he promised he would in this scenario at the start of the call.

So very VERY frustrated that a huge part of my day today was spent on the phone with Discovery.

Thanks to Sijabu for the great support today. Thank you to Discovery for 20+ years of great service overall. It's such a shame that, ultimately, everything else has resulted in huge dissatisfaction.

I am not prepared to speak to the same "Customer Relationship Manager". At that level, one would expect someone in such a position to be able to defuse such a situation, not make it worse.