Shocking service - Debit order runs after cancellation of policy

Shocking service from Discovery in an effort to close my medical aid account! On the initial cancellation request that I sent, Discovery confirmed that my medical aid will be cancelled effectively from 30 April 2021.

I responded and asked if there’s anything they need from me to finalise the closure - no response. I sent another email 9 days later - again no response. So at the beginning of May, I see the full debit order going off from my account after Discovery confirmed it would be cancelled!

I sent another email on the 3rd requesting feedback, and still no response again! This is shocking service for an outgoing customer who has emigrated and now the debit orders are still running?

I requested a refund and haven’t received a response either.