Shocking Service (Claims)!!!

<p>After 3 months of back and forth Discovery finally said that they would pay an outstanding doctors bill after listening to my telephone conversation with the lady that approved the medical procedure. I got a call and email from Heelan Nana on 19 June 2017, to say that I must send him the proof of payment for the outstanding amount as Discovery were to credit the main members account. Instead the doctor was paid again! And not for the total amount of R1801.70, Discovery only paid R 1448.30! I then got my broker to follow up and asked them to pay me, not the doctors! I was told I had to follow up with the doctor and get the refund?! When I called the doctors rooms I was told that Discovery had only paid the R1448.30, and then subsequently reversed R448.30. They have therefore only paid R 1000 out of the R1801.70 that I was forced to pay!!!! Discovery has given me the run-around for months now, this is not acceptable or professional!!!!!!! I will be getting the refund of R1000 back from the doctors. I expect the R801.70 to be paid to the main memebers account immediately. I am to the point now where if this is not sorted out I will seek legal action. </p>