Shocking Service

Shocking service and behaviour from Discovery After my initial complaint in the 5th of December I got a call back from Gabriel from Diacovery advising me to send through all my correspondence to him and he will make sure that I get reimbursed as Discovery and broker, who is emplyed by Discovery,seriously let me down as Leon Vermeulen the broker did not cancel my daughter's mecical aid as arvised via whatsapp in May and again in June! She left for Holland and the broker removed the insurane on the contents of my house but nit my daughter. payment for my daughterafter I advised my financial broker Leon Vetneulen that I wanted him to cancel the medical aid the ens if May, vua whatsapp and he claimed he never read the whatsapp but confirmed in email that he had camcelked the policy for contents od my house!!! Gabriel then asked me to srns prood that my daughter had travelled which I did!!!! He felt that I had been seriously let down by Discovery and he was very professional and friendly.I sent through all the documenration, proof of requesting removal for my daughter etc. He then send through an email requesting proof of her departure which I sent through. Then got a replt saying that I travelled with my daughter in August as I downloaded cover for medical whilst overseas, which she also got!!!! I travellef to the UK on my own my daughter was in Holland already and the reasin she was on the Medical cover was because my broker had failed dismilllay to remover her as she was still on as my deoendant due to negligence on your behalf!! They advised me that they can only backdate the removal and from what I could gather will be reimbursed for contribution paid for your failure!! Which is not the case I got a form to say I consent to this BUT still owe them R1900 something!!! Are you kiddijg me, six months of taking my money now you want more because you have failed to perform! I have lodged a claim with the Ombudsman and will be moving over to another medical aid in the new year. Discovery I am in the corporate world and believe me I have spoken to a lot of people who are with Discovery and they are all unhappy with you and looking elsewhere. You fo not care about your clients! I will never promote you, and after I had my financial broker removed, you were suppose to assign a new broker! Not a word from you!!! My daughter's contrubution for 6 months is almost R18000 but yet they want me to pay them 'what I owe them' back??? Their negligence, their responsibility! I have also sent an email asking to cancel my vitality with immedistw effect, a month or two ago, nothing has been done, monies were also taken for Vitality for my daughter every month as she was not removed from my medical aid. Another failure on Discivery's part. I should be claiming back her monies back as well!!!