Shocking Service and Systems that are not linked

Firstly, if you call Discovery Health, you might end up in some kind of a loop. Because their IVR is set in a way that certain requests it takes you back to their website, which also send you back to their Contact Centre. Even after furnishing them with updated details, they still seem clueless on what the issue is, you call and go through their so call voice verification however even after that you are still asked same information. You get sent from pillar to post only to be asked the same questions, and you still leave the call unassisted. Then you get called you must call so and so. This is ridiculous for the size of the organization. There supposed to be certain processes in place and is embarrassing to experience this. They are good in taking our deposits though, they don't make a mistake there.