Shocking service again

Here we are again receiving shocking service from Discovery. I personally did tried doing the virtual quote for the patients as I work for the doctor. The website said we needed to get a authorisation which I then did. Now AFTER the surgery has been done the authorisation goes into declined. I have been on the line with Discovery for 44 minutes and have been told it should not have been authorised. I mean really!!!! Surgery is done now based on the auth that we got. THIS IS SHOCKING.