Shocking Service

I am completely disgusted with the poor customer service. My mom is a pensioner and has requested 5 months ago for the primary doctor to be changed as she has relocated. To date her request has not been honored. She has to follow up constantly and is kept on the line for the longest time, this is a costly exercise... data and airtime is not a luxury for Pensioners. There is no consideration for pensioners at Discovery! She is in need of medical care and has been trying to reach the call center again, but to no avail. The website is not user friendly for elderly people and most of them do not have internet access. Please can you investigate this matter and treat elderly people with a little bit more respect and compassion. They do not get any special rates for poor service provided They are paying clients who deserve better service. We have sent e-mails to ***, lodged a query on your WhatsApp no.... only receive automated responses. This is unacceptable!