Shocking Service

<p>Over the last year (and probably longer) - I have had the most shocking service from Discovery. I have a regular medical procedure every 4 weeks that is approved in advance on an annual basis, however when it comes to paying for the claim from the PMB benefit - it is a constant battle to get the claim processed. It involves numerous emails and phone calls from me every month to get the claim processed correctly. I am tired of complaining directly to Discovery every month and getting nowhere. Your systems are pathetic. No other medical aid has to process this type of claim as an exception. And if this claim requires processing as an exception - then process it - don't wait until I have to phone angrily several times every single month before you do anything. Appalling service!!</p>