Shocking Service

I'm not happy with your response to my post. If I had to pay for August 2024 THEN I EXPECT CASHBACK FOR MY HEALTHY FOOD BASKET. Discovery Health Vitality cannot have their cake and eat it. PicknPay was your partner until end August 2024. I paid for Vitality until 31 August 2024. All your media articles claim PicknPay was your partner until 31 AUGUST 2024.

I keep getting emails stating that Discovery Vitality is adhering to their TERMS AND CONDITIONS. Please provide me with PROOF that when I signed up for Vitality, you sent me IN WRITING your TERMS AND CONDITIONS

Discovery now informs me they have no proof they sent me Terms and conditions. Do you have proof when I joined Vitality that you directed me to your website to check out and read the TERMS AND CONDITIONS??

Discovery Vitality are trying to get me to refer to TERMS AND CONDITIONS only now that I have cancelled by membership. This is like shutting the stable door AFTER the horse has bolted. How can I apply and stick to TERMS AND CONDITIONS WHEN Discovery have no proof that they advised me of TERMS AND CONDITIONS WHEN I STARTED MY MEMBERSHIP. Discovery Vitality is trying to duck and dive by using TERMS AND CONDITIONS that I was totally unaware of. It is the DUTY of Discovery Vitality to advise ALL CLIENTS of their TERMS AND CONDITIONS at the START of the agreement NOT AFTER.
I am now taking this up with the Insurance Ombudsman

Once again, Discovery Health is trying to play the "TERMS AND CONDITIONS " card with me. They have NO PROOF that I was informed of any TERM AND CONDITION BEFORE signing up with Vitality or at least at the start of my membership. They are only NOW directing me to their website to go through their TERMS AND CONDITIONS. This is a month AFTER I terminated my membership.