Shocking Service

Shocking service. Claim was submitted on the 13 September 2024 reference number from an automated email ***. To date the claim has not been captured, how pathetic is this for customer service as the customer has to call in to advise of this. Contacted the following number *** and was advised there is nothing the agent can do as this is an inbound contact center. How is this my problem?? So sort out the VDN's so that the customer is assisted in the absence of your shooty service. Laughs when I request for a senior person and says they all in meetings to assist. I then stated so the manager has no other form of ways to communicate with the customer email etc. Then the agent drops the call in my ear. As I'm not going to wait another 2-3 days for someone to capture my claim and then have to follow up?? I callback very irate requesting to speak to a manager needless to say I was not surprised that I would be place on hold for over 21 minutes only for someone to say hello and hangup. Is this the type of service you offer to the end user??? I'm also pregnant and don't need to put up with this stress of your staff and systems.