SHOCKING SERVICE!!

SHOCKED at Discovery Healths services lately. Processes keep on changing. Was informed a month ago that our Dr visit could not be paid for out of the extended day to day benefits, as we had not gone through a virtual consult process.

This morning I tried the DrConnect App unsuccessfully, only to discover upon calling Discovery that the app no longer works. In the space of 18 minutes - I have gone through 5 different consultants, had the call drop twice, and AM NO CLOSER TO BOOKING A VIRTUAL DOCTOR CONSULT!!!!!

THIS IS RIDICULOUS!!! How the h%$# am I supposed to book a virtual consultation ... and why are you making it so damn difficult to navigate!