Shocking service

Extremely disappointed with service received. Our banking details were recently changed with discovery, which resulted in a double debit pn the 01/04/21, this was not the problem, the problem was when my son needed to be admitted into hospital on the 03/04/21 only to be told that our medical aid had been suspended, we were advised by the hospital to contact discovery at 08:00 on that same day, so my son had to wait till 08:00 being 2 years old, sitting with a temp of 39.8 degrees, after calling discovery and following their voice prompts, and getting the call cut for well over 45 minutes, I eventually spoke to a "skilled employee" of discovery who advsied that they could only verify my payment by the next friday as thye needed 3-5 working days to verify this, my account would remianed suspended, unless i paid another months premium (the amount which was outstanding) to have the suspension lifted immediately, which I did, after sending through the proof of payment, another dance had to happen with their automatic voice prompt to get through to an actual skilled worker, who advised that I had actually been incorrectly advised by the previous "skilled emplyee" and all they needed was my bank statment to show that the debit order did go off! To sum up, no one likes talking to a machine! When customers pay for a service, they expect the provider to train their employees accordingly to avoid being misinformed, the delays in your service could have been much worse, I am thankful that my sons health did not depend on your service levels, or this could have been much worse!