Shocking Service

<p>I am so disappointed with the service my poor old parents are receiving from Discovey. They have been with Discovery for many years but it's the first time encountering an issue like this. My mum has a chronic illness and as such has to have lab tests done twice a year at Lancet. Discovery has paid every year but for some reason has not paid this year and has not explained to these poor old people's why. The shocking part is that my parents have made numerous calls and keep getting passed on from one person to the next. These people claim that they will fix the issue but months have passed and they have received no feedback. They even complained on the online complaints form and still nothing. This is unacceptable client service. Lancet is now threatening to sue my parents for non payment. All I am asking for is for someone to help solve this issue and let them know where they stand. As pensioners they simply cannot keep calling Discovery especially when they are not receiving any help. Please sort this out urgently. </p>