Shocking service

Item: Discovery Health
Rating: 1
Author: MURIEL M

I have been trying to contact them since the beginning of lockdown (26 March) to cancel my subscription. No one ever answers the phone or responds to emails. This is costing R340 per month for a service I do not use or want and now am unable to cancel. I am a pensioner and no longer able to sustain this expense every month. Are you deliberately avoiding communication so you can ***** your clients money. Contact me immediately so I can resolve this ongoing problem.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

30 Jul 2020, 07:37

Dear MURIEL M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's reply30 Jul 2020, 07:37

Official

Dear MURIEL M We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team

Discovery Health's replyOfficial

30 Jul 2020, 14:14

Dear MURIEL M

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

Discovery Health's reply30 Jul 2020, 14:14

Official

Dear MURIEL M

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team

MURIEL M's updateReviewer Update

02 Sept 2020, 12:46

I was promised a refund backdated from May through to end of august. 1 month later and still no refund or any further communication! Still no answer on any of your call centre numbers. Disgusted!!

MURIEL M's update02 Sept 2020, 12:46

Reviewer Update

I was promised a refund backdated from May through to end of august. 1 month later and still no refund or any further communication! Still no answer on any of your call centre numbers. Disgusted!!